Apple’s retail business has undergone quite a makeover over the last couple of years, and one aspect of the company’s retail stores that should not be overlooked is the Genius Bar. Apple’s first point of contact for many who need support or repairs for their devices, the Genius Bar can often be the busiest part of any Apple Store, and that’s not always a good thing. It now looks like Apple may be working to perhaps reduce the load on its in-store teams, with a new support app on its way to iOS.
In screenshots leaked to uSwitch by Sonny Dickson, the new support app ties to a user’s Apple ID and then links in all of the devices associated with that ID. Using that information and a database of common problems, the app will then set about attempting to diagnose issues and then offer a solution, whether that be a visit to an actual Genius Bar or contact with a cellular carrier or other third-party.
The idea appears to be for the new app to act as a triage service, allowing users to fix more of their own problems in their own home and then pointing them in the direction of the right people should further assistance be needed. The app will even allow users to initiate text-based chats with Apple representatives should that aid the process.
It’s not yet known whether or not the support app will be a standalone offering pre-installed on new devices, an app that can be downloaded from the App Store or a new feature that will be built into the existing Apple Store app, but expect it to arrive in some form, one way or another
This isn’t the first time that we have heard rumors of a new support app from Apple, but it’s the first time we’ve seen screenshots of it in action. Now we know it’s real, and it’s surely only a matter of time before it arrives on an iPhone or an iPad near you.